Order Status
Where can I track the status of my order?
You can track your order by clicking the tracking link provided in your shipping confirmation email.
What is the standard delivery timeline during a sale?
During sale periods, please allow 5-7 business days for delivery due to high volume.
Do you offer express shipping?
Yes, express shipping options are available at checkout for select pin codes.
Why is my order delayed?
Delays can occur due to unforeseen courier issues or high demand. Please check your tracking link for the latest updates.
My tracking number says my order is delivered, but I can not find it.
Please check with your neighbors or building security. If you still cannot locate it, contact our support team immediately.
Returns & Exchange
What is the return and exchange policy during the peak summer sale?
We offer a 15-day return window for all items purchased during the sale, provided they are unused and in original packaging.
What if there is a quality issue?
If you receive a defective item, please contact us within 48 hours of delivery with photos of the issue.
If I exchange an item after the Peak Summer Sale, will the exchange be at the sale price or full price?
Exchanges are processed based on the amount you originally paid. You will not be charged extra for the same item in a different size.
I received the wrong item or size. What should I do?
We apologize for the error. Please initiate a return request and we will arrange a free pickup and replacement.
I am unable to place the return request for my order. What should I do?
Please ensure your order was delivered less than 15 days ago. If the issue persists, contact customer support.
Which products are not available for any exchange or return during summer sale?
Items marked as 'Final Sale' or accessories like socks and boxers are not eligible for return or exchange.
Club Andamen
What is Rauth Clothing?
Rauth Clothing is our loyalty brand where you can style your wardrobe and our fashion.
How can I avail the member benefits discount?
Log in to your account before checking out. Your tier discount will be applied automatically.
Welcome Voucher FAQ
Welcome vouchers are valid for 30 days from the date of registration and apply to non-discounted items only.
Gifting
Do you offer gift packaging?
Yes, you can select premium gift packaging at checkout for a nominal fee.
Are there any gifting collections that I can buy from?
Yes, check our 'Gifting' menu for curated sets perfect for any occasion.
Mirai Sale Offers
Can multiple discounts be combined in a single order?
No, usually only one discount code or offer can be applied per order.
What are the different offers I can access during Mirai sale?
Offers vary by day. Subscribe to our newsletter to get early access alerts.
Why Andamen
What is special about Andamen?
We fuse heritage craftsmanship with modern design, using the finest materials and sustainable practices.
Do you have a physical store for me to buy?
Currently, we are an online-only brand to ensure we can offer premium quality at accessible prices.
Miscellaneous
Will sold-out items be restocked during the sale?
We try our best to restock popular items, but we cannot guarantee availability during sales.
I have store credit on my account, and am unable to apply offers with the store credit. What can I do?
Store credit is treated like cash and should work with offers. If you face issues, please contact support.